Returns and Refunds Policy

Refunds for Goods

Refund requests must be made within 7 days after receipt of your goods.

We accept refund requests for goods sold on our Site for any of the following reasons:

  • Good does not match description. Refunds do not apply to the following goods:
  • Containers drained of contents - contents must be

Returns

Returns can be made by mail. To return a good by mail, follow the following procedure: Goods to be returned must be packed appropriately. Email the complaints email address (sales@biotrade.au) with details of concerns. Go to nearest post office and pay the necessary postage and dispatch items to address provided.

Consumer Protection Law

Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

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